Help

Customer Service

Here you will find answers to your questions regarding shopping in our online store, your order, payment options and more.

Check your shipping status here

You can find your return label here

How can we help you?

It is a pleasure for us to assist you with any questions you might have. You can contact us anytime via customerservice@horze.co.uk. We are also available for you Monday to Thursday on phone and chat.

+353 1 963 5146

Monday & Tuesday: 08.30 am - 5pm

Wednesday : 11 am - 3 pm

Thursday: 12- 6 pm

Please note that exchanges and embroidery services are actually not active. If you need to change the size of your product, the smoothest and quickest way will be to return the original product for a refund and order the item again in another size. If your original order contained a campaign price, our customer service will be happy to assist you with this topic

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